Sinsity Vault Duffle

Refined luxury. Tactical structure.
The Sinsity Vault Duffle is an elite-tier travel bag engineered with design-first detailing and elevated materials. Built to stand out quietly, it combines clean luxury aesthetics with everyday utility for those who move with intent.

• Premium vegan leather with quilted shell texture

• Reinforced base panel for structure and support

• Matte black hardware with magnetic closure options

• Oversized interior with organizational compartments

• Detachable shoulder strap and padded hand grips

• Signature Sinsity interior lining and discreet logo imprint

🚚 Shipping Policy

At Sinsity Co, we process and ship orders with care and efficiency. Please read below for everything you need to know about shipping times, tracking, and delivery expectations.

📦 Order Processing

Orders are processed within 1–3 business days after your payment is confirmed. During high-volume drops, please allow a little extra time for handling.

Once shipped, you'll receive an email confirmation with tracking info.

🌍 Shipping Times

RegionEstimated Delivery TimeUnited States6–10 business daysUnited Kingdom5–9 business daysEurope7–12 business daysCanada7–14 business daysRest of World10–18 business days

🕓 These are estimated timeframes — actual delivery may vary depending on location, customs, and carrier delays.

🔁 Multiple Items

Some orders may arrive in separate packages if items ship from different fulfillment locations. You’ll receive tracking for each package if this applies.

✈️ Tracking

All orders come with trackable shipping. If you haven’t received tracking after 5 business days, feel free to contact us at support@sinsityco.com and we’ll assist right away.

⚠️ Address Issues & Lost Packages

• We are not responsible for delays caused by incorrect shipping info or incomplete addresses.
• If a package is marked as delivered but you haven’t received it, we recommend checking with your local courier before reaching out.
• If a package is lost in transit and tracking hasn’t updated after 20 days, we’ll review the case and help find a solution.

💬 Questions?

We’re here to help:
📩 support@sinsityco.com

🔁 Return & Refund Policy

At Sinsity Co, we want you to be satisfied with your purchase. If something isn’t quite right, we’re here to help.

📦 Returns

We accept returns for eligible items within 14 days of delivery. To be eligible for a return:

• The item must be unused, in its original condition, and with all original packaging intact.
• Return shipping is the customer’s responsibility unless the item arrived damaged or defective.
• Items marked Final Sale or part of a promotional bundle may not be eligible for return.

To start a return, please email us at support@sinsityco.com with your order number and the reason for return. Once approved, we’ll provide instructions on where to send your item.

💸 Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–7 business days.
• Original shipping fees are non-refundable unless the return is due to our error.

❌ Non-Returnable Items

The following items are not eligible for return or refund:

• Sticker packs
• Gift cards
• Items marked Final Sale
• Worn or washed clothing
• Opened accessory kits or bundles

❓ Need Help?

For questions about returns or refunds, contact us at:
📩 support@sinsityco.com